/* Al-Hadath Platform — staff portal (brand: navy #0A2A4A → teal #1FB6C9) */
:root{
  --navy:#0a2a4a; --navy2:#0e3a5c; --navy3:#123f66; --teal:#1fb6c9; --teal-d:#0e8fa3; --teal-l:#d9f6fa; --teal-xl:#effbfd;
  --grad:linear-gradient(135deg,#1fb6c9 0%,#1a7fb0 55%,#0e3a5c 100%);
  --bg:#f2f5f9; --card:#fff; --text:#0c1a2b; --muted:#5f6f84; --line:#e3e9f0; --line2:#eef2f6;
  --ok:#15a35a; --ok-l:#dcf7e8; --warn:#c77700; --warn-l:#fff2d6; --bad:#d93030; --bad-l:#fde4e4; --info-l:#e3f1fd;
  --r:16px; --r-sm:11px; --pill:999px;
  --sh:0 1px 2px rgba(10,42,74,.05),0 6px 20px rgba(10,42,74,.06); --sh-lg:0 24px 60px rgba(10,42,74,.22);
  --ease:cubic-bezier(.2,.7,.2,1); --bnav:64px;
}
*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}
html,body{margin:0;background:var(--bg);color:var(--text);font-family:Tajawal,system-ui,-apple-system,"Segoe UI",sans-serif;font-size:15px;line-height:1.55;-webkit-font-smoothing:antialiased}
a{color:var(--teal-d);text-decoration:none}
button,input,select,textarea{font:inherit;color:inherit}
::selection{background:var(--teal-l)}
.ahp-boot{min-height:100vh;display:grid;place-items:center}
.ahp-spinner{width:36px;height:36px;border:4px solid var(--teal-l);border-top-color:var(--teal);border-radius:50%;animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.skel{background:linear-gradient(90deg,#eef2f6 25%,#f7f9fb 50%,#eef2f6 75%);background-size:200% 100%;animation:sk 1.2s infinite;border-radius:10px;height:14px;margin:10px 0}
@keyframes sk{to{background-position:-200% 0}}

/* ---------- login ---------- */
.login{min-height:100vh;display:grid;place-items:center;padding:24px 16px;background:radial-gradient(900px 500px at 0% 0%,rgba(31,182,201,.55) 0,transparent 60%),radial-gradient(800px 500px at 100% 100%,rgba(26,127,176,.6) 0,transparent 55%),var(--navy)}
.login-card{width:100%;max-width:410px;background:#fff;border-radius:24px;padding:34px 28px;box-shadow:0 30px 80px rgba(0,0,0,.35)}
.login-card img{display:block;height:56px;margin:0 auto 16px}
.login-card h1{font-size:21px;text-align:center;margin:0 0 4px}
.login-card p.sub{color:var(--muted);text-align:center;margin:0 0 22px;font-size:14px}

/* ---------- shell ---------- */
.shell{display:grid;grid-template-columns:260px 1fr;min-height:100vh}
.side{background:linear-gradient(185deg,var(--navy) 0%,var(--navy2) 70%,var(--navy3) 100%);color:#c3d2e2;padding:18px 14px;position:sticky;top:0;height:100vh;height:100dvh;display:flex;flex-direction:column;gap:4px;overflow-y:auto}
.side .brand{display:flex;align-items:center;gap:11px;padding:6px 8px 20px;color:#fff;font-weight:800;font-size:16px}
.side .brand img{width:38px;height:38px;border-radius:11px;background:#fff;padding:3px}
.side .brand small{display:block;font-weight:500;color:#8fb0cc;font-size:12px}
.nav{display:flex;flex-direction:column;gap:3px}
.nav a{display:flex;align-items:center;gap:11px;padding:10px 13px;border-radius:12px;color:#c3d2e2;transition:background .2s var(--ease),color .2s;font-weight:500}
.nav a i{width:18px;text-align:center;opacity:.9}
.nav a:hover{background:rgba(255,255,255,.07);color:#fff}
.nav a.active{background:var(--grad);color:#fff;box-shadow:0 8px 22px rgba(31,182,201,.3);font-weight:700}
.nav .sep{height:1px;background:rgba(255,255,255,.08);margin:8px 6px}
.side .me{margin-top:auto;padding:12px 8px 4px;border-top:1px solid rgba(255,255,255,.08);display:flex;align-items:center;gap:10px}
.avatar{width:38px;height:38px;border-radius:50%;background:var(--grad);color:#fff;display:grid;place-items:center;font-weight:800;flex:none}
.side .me .who{flex:1;min-width:0}
.side .me .who b{display:block;color:#fff;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.side .me .who span{font-size:12px;color:#8fb0cc}
.side .me .btn{background:rgba(255,255,255,.08);border-color:transparent;color:#fff}
.main{padding:26px 30px 70px;min-width:0;max-width:1400px;width:100%}
.topline{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px;flex-wrap:wrap}
.topline h2{margin:0;font-size:23px;display:flex;align-items:center;gap:10px;flex-wrap:wrap;letter-spacing:-.2px}
.crumbs{color:var(--muted);font-size:13px;margin-bottom:2px}
.crumbs a{color:var(--muted)}
.mtop,.bnav{display:none}

/* ---------- elements ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh);padding:18px}
.card h3{margin:0 0 12px;font-size:16px;display:flex;align-items:center;gap:8px}
.card h3 i{color:var(--teal-d)}
.card.flat{box-shadow:none}
.grid{display:grid;gap:14px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.stack>*+*{margin-top:14px}
.stat{padding:16px 18px}
.stat .n{font-size:26px;font-weight:800;letter-spacing:-.5px}
.stat .l{color:var(--muted);font-size:13px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:16px;box-shadow:var(--sh);display:flex;gap:12px;align-items:flex-start;position:relative;overflow:hidden}
.kpi .ic{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:var(--teal-xl);color:var(--teal-d);font-size:18px;flex:none}
.kpi.ok .ic{background:var(--ok-l);color:var(--ok)}.kpi.warn .ic{background:var(--warn-l);color:var(--warn)}.kpi.bad .ic{background:var(--bad-l);color:var(--bad)}.kpi.navy .ic{background:#e4ebf5;color:var(--navy2)}
.kpi .n{font-size:22px;font-weight:800;line-height:1.2;letter-spacing:-.4px;word-break:break-word}
.kpi .l{color:var(--muted);font-size:13px}
.kpi .s{font-size:12px;color:var(--muted);margin-top:2px}
.kpi.hero{background:var(--grad);color:#fff;border:0}
.kpi.hero .ic{background:rgba(255,255,255,.18);color:#fff}.kpi.hero .l,.kpi.hero .s{color:rgba(255,255,255,.85)}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--line);background:#fff;padding:9px 16px;border-radius:var(--pill);cursor:pointer;font-weight:700;transition:all .18s var(--ease);white-space:nowrap;min-height:40px;color:var(--text)}
.btn:hover{border-color:var(--teal);color:var(--teal-d)}
.btn:active{transform:scale(.98)}
.btn.primary{background:var(--teal);border-color:var(--teal);color:#fff;box-shadow:0 6px 16px rgba(31,182,201,.28)}
.btn.primary:hover{background:var(--teal-d);border-color:var(--teal-d);color:#fff}
.btn.navy{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.ok{background:var(--ok);border-color:var(--ok);color:#fff}.btn.ok:hover{filter:brightness(.95);color:#fff}
.btn.wa{background:#1faa53;border-color:#1faa53;color:#fff}.btn.wa:hover{filter:brightness(.95);color:#fff}
.btn.danger{color:var(--bad);border-color:#f6c6c6}.btn.danger:hover{background:var(--bad-l)}
.btn.ghost{border-color:transparent;background:transparent}
.btn.sm{padding:6px 12px;font-size:13px;min-height:34px}
.btn.lg{padding:13px 22px;font-size:16px;min-height:50px}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}
.btn.block{width:100%}
.btn .badge{background:rgba(255,255,255,.25);border-radius:var(--pill);padding:0 7px;font-size:12px}
.btn:not(.primary) .badge{background:var(--bad);color:#fff}
label.f{display:block;margin-bottom:12px}
label.f>span{display:block;font-size:13px;color:var(--muted);margin-bottom:5px;font-weight:700}
.in,select.in,textarea.in{width:100%;border:1px solid var(--line);border-radius:var(--r-sm);padding:10px 12px;background:#fff;outline:none;transition:border .2s,box-shadow .2s;min-height:42px}
.in:focus{border-color:var(--teal);box-shadow:0 0 0 4px rgba(31,182,201,.15)}
textarea.in{min-height:84px;resize:vertical}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.row.nw{flex-wrap:nowrap}
.sp{flex:1}
.muted{color:var(--muted)}
.small{font-size:13px}
.ltr{direction:ltr;text-align:start;unicode-bidi:plaintext}
.chip{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:var(--pill);font-size:12px;font-weight:700;background:#eef2f6;color:#334155;white-space:nowrap}
.chip.ok{background:var(--ok-l);color:#0f6b3c}.chip.warn{background:var(--warn-l);color:#8a5200}.chip.bad{background:var(--bad-l);color:#9b1c1c}.chip.teal{background:var(--teal-l);color:#0b6170}.chip.navy{background:#e1e9f5;color:var(--navy2)}
.dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--bad)}
.alert{padding:12px 14px;border-radius:var(--r-sm);margin-bottom:12px;font-size:14px;display:flex;gap:10px;align-items:flex-start}
.alert>i{margin-top:3px}
.alert.err{background:var(--bad-l);color:#8f1d1d}.alert.ok{background:var(--ok-l);color:#0f6b3c}.alert.info{background:var(--info-l);color:#0b4f80}.alert.warn{background:var(--warn-l);color:#7a4a00}
.empty{padding:40px 10px;text-align:center;color:var(--muted)}
.empty i.big{font-size:34px;color:#c6d3e0;display:block;margin-bottom:10px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:18px;overflow-x:auto;scrollbar-width:none;position:relative}
.tabs::-webkit-scrollbar{display:none}
.tabs a{padding:10px 14px;color:var(--muted);border-bottom:3px solid transparent;white-space:nowrap;font-weight:700;transition:color .2s}
.tabs a:hover{color:var(--text)}
.tabs a.active{color:var(--teal-d);border-color:var(--teal)}
.seg{display:inline-flex;background:#e9eef4;border-radius:var(--pill);padding:4px;gap:2px;flex-wrap:wrap}
.seg button,.seg label{white-space:nowrap;border:0;background:transparent;padding:7px 14px;border-radius:var(--pill);cursor:pointer;font-weight:700;color:var(--muted);display:inline-flex;align-items:center;gap:6px;font-size:14px}
.seg .on,.seg button.on,.seg input:checked+span{background:#fff;color:var(--text);box-shadow:0 1px 4px rgba(10,42,74,.12)}
.seg input{display:none}
.opts{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:8px}
.opts label{border:1.5px solid var(--line);border-radius:12px;padding:10px 12px;cursor:pointer;font-weight:700;font-size:14px;display:flex;gap:8px;align-items:center;transition:all .15s;background:#fff}
.opts input{accent-color:var(--teal)}
.opts label:has(input:checked){border-color:var(--teal);background:var(--teal-xl);color:var(--teal-d)}
table.t{width:100%;border-collapse:collapse;font-size:14px}
table.t th{text-align:start;color:var(--muted);font-weight:700;font-size:12px;padding:10px;border-bottom:1px solid var(--line);white-space:nowrap;background:#fafbfd}
table.t td{padding:11px 10px;border-bottom:1px solid var(--line2);vertical-align:middle}
table.t tr.click{cursor:pointer}
table.t tr.click:hover td{background:#f7fafc}
.tbl-wrap{overflow-x:auto;border-radius:12px}
.pager{display:flex;align-items:center;gap:8px;justify-content:flex-end;margin-top:12px}
.conf-card{cursor:pointer;transition:transform .2s var(--ease),box-shadow .2s;display:flex;flex-direction:column;gap:6px;position:relative;overflow:hidden}
.conf-card:before{content:"";position:absolute;inset-inline:0;top:0;height:4px;background:var(--grad)}
.conf-card:hover{transform:translateY(-2px);box-shadow:0 16px 36px rgba(10,42,74,.12)}
.conf-card .t{font-weight:800;font-size:16px;margin:4px 0 0}
.switch{position:relative;display:inline-block;width:44px;height:24px;flex:none}
.switch input{opacity:0;width:0;height:0}
.switch span{position:absolute;inset:0;background:#cbd5e1;border-radius:var(--pill);transition:.2s}
.switch span:before{content:"";position:absolute;width:18px;height:18px;inset-inline-start:3px;top:3px;background:#fff;border-radius:50%;transition:.2s}
.switch input:checked+span{background:var(--teal)}
.switch input:checked+span:before{transform:translateX(20px)}
[dir=rtl] .switch input:checked+span:before{transform:translateX(-20px)}
.mod{display:flex;align-items:center;gap:12px;padding:12px;border:1px solid var(--line);border-radius:var(--r-sm)}
.bar{height:8px;background:#e7edf3;border-radius:var(--pill);overflow:hidden}
.bar>i{display:block;height:100%;background:var(--grad);transition:width .3s}
.sec-title{font-size:13px;font-weight:800;color:var(--muted);text-transform:none;margin:4px 0 8px;display:flex;align-items:center;gap:8px}

/* list cards (queues) */
.lc{display:flex;flex-direction:column;gap:8px}
.li{display:flex;align-items:center;gap:12px;padding:12px 14px;border:1px solid var(--line);border-radius:14px;background:#fff;cursor:pointer;transition:border .15s,box-shadow .15s}
.li:hover{border-color:#bfe9f0;box-shadow:0 6px 18px rgba(10,42,74,.07)}
.li .av{width:40px;height:40px;border-radius:12px;background:var(--teal-xl);color:var(--teal-d);display:grid;place-items:center;font-weight:800;flex:none}
.li .av.hot{background:#ffe8d9;color:#c2410c}.li .av.warm{background:var(--warn-l);color:var(--warn)}.li .av.cold{background:#eef2f6;color:#64748b}
.li .bd{flex:1;min-width:0}
.li .bd b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.li .bd .m{font-size:12.5px;color:var(--muted);display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.li .end{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex:none}
.li.locked{opacity:.6}

/* quick search */
.qsearch{position:relative}
.qsearch i.fa-magnifying-glass{position:absolute;inset-inline-start:16px;top:50%;transform:translateY(-50%);color:var(--muted)}
.qsearch input{width:100%;font-size:18px;padding:15px 16px;padding-inline-start:46px;border:2px solid var(--line);border-radius:16px;outline:none;background:#fff;transition:border .2s,box-shadow .2s}
.qsearch input:focus{border-color:var(--teal);box-shadow:0 0 0 5px rgba(31,182,201,.14)}

/* receipt claim cards */
.claims{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:12px}
.claim{border:1px solid var(--line);border-radius:16px;background:#fff;overflow:hidden;display:flex;flex-direction:column;box-shadow:var(--sh)}
.claim .img{height:150px;background:#f1f5f9 center/cover no-repeat;display:grid;place-items:center;color:var(--muted);cursor:zoom-in}
.claim .bd{padding:12px 14px;flex:1}
.claim .ft{display:flex;gap:8px;padding:0 14px 14px}
.claim .ft .btn{flex:1}

/* profile & AI */
.score{--v:50;width:62px;height:62px;border-radius:50%;background:conic-gradient(var(--c,var(--teal)) calc(var(--v)*1%),#e7edf3 0);display:grid;place-items:center;flex:none}
.score>span{width:48px;height:48px;border-radius:50%;background:#fff;display:grid;place-items:center;font-weight:800;font-size:16px}
.score.hot{--c:#ea580c}.score.warm{--c:var(--warn)}.score.cold{--c:#94a3b8}
.tags{display:flex;gap:6px;flex-wrap:wrap}
.ai{border:1px solid #c9eef4;background:linear-gradient(180deg,#f2fcfe,#fff);border-radius:14px;padding:14px}
.ai .md{font-size:14px;line-height:1.8}
.ai .md b{color:var(--navy)}
.ai .md p{margin:0 0 6px}
.ai .md ul{margin:2px 0 8px;padding-inline-start:20px}
.tl{display:flex;flex-direction:column;gap:6px}
.tl>div{display:flex;gap:8px;align-items:center;font-size:13px}
.tl>div:before{content:"";width:8px;height:8px;border-radius:50%;background:var(--teal);flex:none}
.msgbox{white-space:pre-line;background:#f6f9fb;border:1px solid var(--line);border-radius:12px;padding:12px;font-size:13.5px;max-height:220px;overflow:auto}
.callbar{display:flex;gap:8px;flex-wrap:wrap}
.callbar .btn{flex:1;min-width:140px}
.split{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:16px}

/* charts */
.bars{display:flex;align-items:flex-end;gap:6px;height:140px;padding-top:10px}
.bars>div{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;height:100%;justify-content:flex-end;min-width:0}
.bars>div>i{display:block;width:100%;max-width:34px;background:var(--grad);border-radius:6px 6px 2px 2px;min-height:2px}
.bars>div>span{font-size:10.5px;color:var(--muted);white-space:nowrap}
.hbar{margin-bottom:10px}
.hbar .row{font-size:13px;margin-bottom:4px}

/* ---------- modal / drawer ---------- */
.ov{position:fixed;inset:0;background:rgba(8,24,44,.5);display:flex;align-items:center;justify-content:center;padding:16px;z-index:50;animation:fade .15s;backdrop-filter:blur(2px)}
@keyframes fade{from{opacity:0}}
.modal{background:#fff;border-radius:20px;max-width:640px;width:100%;max-height:92vh;max-height:92dvh;overflow:auto;padding:22px;box-shadow:var(--sh-lg);animation:pop .18s var(--ease);overscroll-behavior:contain}
@keyframes pop{from{transform:translateY(10px) scale(.98);opacity:0}}
.modal.wide{max-width:920px}
.modal.xl{max-width:1100px}
.modal h3{margin:0 0 14px;font-size:18px}
.modal .foot{display:flex;gap:8px;justify-content:flex-end;margin:16px -22px -22px;padding:12px 22px;position:sticky;bottom:-22px;background:rgba(255,255,255,.96);backdrop-filter:blur(6px);border-top:1px solid var(--line2);border-radius:0 0 20px 20px;z-index:2}
.modal .x{position:sticky;top:0;float:inline-end;margin:-6px -6px 0 0;width:36px;height:36px;border-radius:50%;border:0;background:#f1f5f9;cursor:pointer;z-index:2}
.drawer{position:fixed;inset-block:0;inset-inline-end:0;width:min(560px,100%);background:#fff;z-index:60;box-shadow:-20px 0 60px rgba(0,0,0,.2);overflow:auto;padding:22px;animation:slide .2s var(--ease)}
@keyframes slide{from{transform:translateX(-30px);opacity:0}}
.kv{display:grid;grid-template-columns:140px 1fr;gap:6px 12px;font-size:14px}
.kv dt{color:var(--muted)}
.kv dd{margin:0;word-break:break-word}
.toast{position:fixed;bottom:24px;inset-inline-start:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:11px 20px;border-radius:var(--pill);z-index:99;box-shadow:var(--sh-lg);font-weight:600;max-width:calc(100vw - 32px);animation:pop .2s var(--ease)}
[dir=rtl] .toast{transform:translateX(50%)}
code.pw{font-size:18px;background:#f1f5f9;padding:6px 12px;border-radius:8px;letter-spacing:1px;direction:ltr;display:inline-block}
.lock-note{display:flex;align-items:center;gap:10px;color:var(--muted);font-size:13px;background:#f6f8fb;border:1px dashed var(--line);border-radius:12px;padding:10px 12px}

/* agent bar (call center + activation) */
.agentbar{display:flex;align-items:center;gap:14px;flex-wrap:wrap;padding:14px 16px;background:linear-gradient(135deg,#fff 0%,var(--teal-xl) 100%)}
.ab-stats{display:flex;gap:10px;flex-wrap:wrap;align-items:center;flex:1;min-width:0}
.ab-title{font-weight:800;color:var(--navy);margin-inline-end:4px}
.ab-it{display:flex;gap:8px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:12px;padding:7px 12px}
.ab-it i{color:var(--teal-d)}.ab-it.ok i{color:var(--ok)}.ab-it.warn i{color:var(--warn)}.ab-it.bad{border-color:#f6c6c6;background:var(--bad-l)}.ab-it.bad i{color:var(--bad)}
.ab-it b{display:block;font-size:16px;line-height:1.1}.ab-it span{font-size:11.5px;color:var(--muted)}
/* call window */
.callhead{display:flex;gap:12px;align-items:flex-start}
.avatar.lg{width:52px;height:52px;font-size:20px}
.timer{font-variant-numeric:tabular-nums;background:#eef2f6;color:var(--muted);border-radius:var(--pill);padding:6px 12px;font-weight:800;white-space:nowrap;margin-inline-end:34px}
.timer.live{background:var(--ok-l);color:var(--ok)}
.otiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(118px,1fr));gap:8px}
.ot{border:1.5px solid var(--line);border-radius:14px;padding:10px 8px;display:flex;flex-direction:column;align-items:center;gap:5px;cursor:pointer;text-align:center;font-weight:700;font-size:13px;transition:all .15s;background:#fff}
.ot input{display:none}.ot i{font-size:18px;color:var(--muted)}
.ot.ok:has(input:checked){border-color:var(--ok);background:var(--ok-l);color:#0f6b3c}.ot.ok:has(input:checked) i{color:var(--ok)}
.ot.warn:has(input:checked){border-color:var(--warn);background:var(--warn-l);color:#7a4a00}.ot.warn:has(input:checked) i{color:var(--warn)}
.ot.bad:has(input:checked){border-color:var(--bad);background:var(--bad-l);color:#8f1d1d}.ot.bad:has(input:checked) i{color:var(--bad)}
.btn.pulse{animation:pulse 1.2s ease-in-out 3}
@keyframes pulse{50%{box-shadow:0 0 0 8px rgba(31,170,83,.25)}}
/* payment form */
.payform{margin-top:6px}
.step{display:flex;align-items:center;gap:8px;margin:14px 0 8px}
.step .sn{width:24px;height:24px;border-radius:50%;background:var(--navy);color:#fff;display:grid;place-items:center;font-size:12px;font-weight:800}
.paycards{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px}
.paycards.two{grid-template-columns:repeat(2,minmax(0,1fr))}.paycards.three{grid-template-columns:repeat(3,minmax(0,1fr))}@media (max-width:520px){.paycards.three{grid-template-columns:1fr}}
.pc{position:relative;border:2px solid var(--line);border-radius:16px;padding:14px 12px;cursor:pointer;display:flex;flex-direction:column;align-items:center;gap:4px;text-align:center;background:#fff;transition:all .15s}
.pc input{position:absolute;opacity:0;pointer-events:none}
.pc>i{font-size:30px;color:var(--navy2)}
.pc .fa-cc-mastercard{color:#eb001b}
.pc b{font-size:15px}.pc span{font-size:12px;color:var(--muted)}
.pc b.amt{font-size:22px;letter-spacing:-.4px}.pc b.amt small{font-size:12px;color:var(--muted)}
.pc em{font-style:normal;font-size:11px;font-weight:800;background:var(--teal-l);color:#0b6170;border-radius:var(--pill);padding:2px 8px}
.pc em.warn{background:var(--warn-l);color:#8a5200}
.pc:hover{border-color:#bfe9f0}
.pc:has(input:checked){border-color:var(--teal);background:var(--teal-xl);box-shadow:0 0 0 4px rgba(31,182,201,.12)}
.pc:has(input:checked):after{content:"\f00c";font-family:"Font Awesome 6 Free";font-weight:900;position:absolute;top:8px;inset-inline-start:10px;color:var(--teal-d);font-size:13px}
.paysum{display:flex;gap:12px;align-items:center;margin-top:16px;padding:12px 14px;border-radius:14px;background:var(--navy);color:#fff}
.paysum i{font-size:22px;color:var(--teal)}.paysum .muted{color:#9fb6cc!important}.paysum b{font-size:18px}
.optphoto{margin-top:12px;border:1px dashed var(--line);border-radius:12px;padding:10px 12px}.optphoto summary{cursor:pointer;color:var(--muted)}
.cc-cur{border:1px solid var(--line);border-radius:14px;padding:10px 12px;margin-bottom:10px;background:#fbfcfe}
.cc-h{display:flex;align-items:center;margin-bottom:8px}.cc-sum{font-size:16px;color:var(--navy)}
.cc-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:8px}
.cc-d{display:flex;flex-direction:column;gap:4px;font-size:12px;font-weight:800;color:var(--muted)}
.cc-d .in{text-align:center;font-size:16px;font-weight:700;padding:8px}
.cc-total{margin-top:10px;padding:10px 14px;border-radius:12px;background:var(--navy);color:#fff}.cc-total i{color:var(--teal)}
.tline{display:flex;flex-direction:column;gap:2px;border-inline-start:2px solid var(--line);margin-inline-start:10px;padding-inline-start:12px}
.te{display:flex;gap:10px;align-items:flex-start;padding:8px 0;position:relative}
.te>i{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:var(--teal-xl);color:var(--teal-d);font-size:12px;flex:none;margin-inline-start:-27px}
.te .bd{flex:1;min-width:0;font-size:14px}.te .amt{white-space:nowrap;font-size:14px;direction:ltr;unicode-bidi:isolate}
.te.handover>i,.te.close>i{background:#e4ebf5;color:var(--navy2)}.te.review>i{background:var(--ok-l);color:var(--ok)}
.te.void>i,.te.flag>i,.te.late_void>i,.te.adjust>i{background:var(--bad-l);color:var(--bad)}.te.flag .bd>div:first-child{color:var(--bad);font-weight:700}
.te.voided .bd>div:first-child,.te.voided .amt{text-decoration:line-through;color:var(--muted)}
.lbox{display:flex;gap:12px;align-items:center;border:1px solid var(--line);border-radius:14px;padding:10px}
.lprev{width:84px;height:64px;border-radius:12px;background:#f6f8fb;border:1px dashed var(--line);display:grid;place-items:center;color:var(--muted);flex:none;overflow:hidden}.lprev img{max-width:100%;max-height:100%;object-fit:contain}.lprev.sm{width:56px;height:44px}
.sprow{display:grid;grid-template-columns:56px minmax(0,1.2fr) 140px minmax(0,1fr) auto;gap:8px;align-items:center;margin-bottom:8px}
@media (max-width:700px){.sprow{grid-template-columns:56px 1fr;padding:8px;border:1px solid var(--line);border-radius:12px}.sprow>*:nth-child(n+3){grid-column:1/-1}}
.prow{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr) 90px auto auto;gap:8px;align-items:center;margin-bottom:8px}

/* ---------- tablet ---------- */
@media (max-width:1100px){
  .g4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .split{grid-template-columns:1fr}
}

/* ---------- phone ---------- */
@media (max-width:900px){
  .shell{display:block}
  .side{display:none}
  .mtop{display:flex;align-items:center;gap:10px;position:sticky;top:0;z-index:30;background:linear-gradient(180deg,var(--navy),var(--navy2));color:#fff;padding:10px 14px;padding-top:max(10px,env(safe-area-inset-top))}
  .mtop img{width:32px;height:32px;border-radius:9px;background:#fff;padding:2px}
  .mtop b{font-size:15px;flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .mtop .btn{background:rgba(255,255,255,.1);border-color:transparent;color:#fff;min-height:36px;padding:6px 10px}
  .bnav{display:flex;position:fixed;inset-inline:0;bottom:0;z-index:40;background:rgba(255,255,255,.97);backdrop-filter:blur(10px);border-top:1px solid var(--line);height:calc(var(--bnav) + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom)}
  .bnav a{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;color:var(--muted);font-size:11px;font-weight:700}
  .bnav a i{font-size:19px}
  .bnav a.active{color:var(--teal-d)}
  .main{padding:16px 16px calc(var(--bnav) + 28px)}
  .topline{margin-bottom:12px}
  .topline h2{font-size:19px}
  #actions{width:100%}
  #actions .btn{flex:1}
  .g3,.g4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .tabs{position:sticky;top:52px;z-index:20;background:var(--bg);margin-inline:-16px;padding-inline:12px;border-bottom:0;gap:6px;padding-block:8px;mask-image:linear-gradient(90deg,transparent 0,#000 12px,#000 calc(100% - 12px),transparent 100%)}
  .tabs a{border:1px solid var(--line);border-radius:var(--pill);padding:7px 14px;background:#fff;font-size:14px}
  .tabs a.active{background:var(--navy);color:#fff;border-color:var(--navy)}
  .toast{bottom:calc(var(--bnav) + 18px)}
  .in,select.in,textarea.in,.qsearch input{font-size:16px}
  .btn{min-height:44px}
  .btn.sm{min-height:38px}
  /* modals become bottom sheets */
  .ov{align-items:flex-end;padding:0}
  .modal,.modal.wide,.modal.xl{max-width:none;border-radius:22px 22px 0 0;max-height:94vh;max-height:94dvh;padding:18px 16px calc(18px + env(safe-area-inset-bottom));animation:up .22s var(--ease)}
  .modal:before{content:"";display:block;width:42px;height:5px;border-radius:5px;background:#d6dee8;margin:-6px auto 12px}
  .modal .foot{position:sticky;bottom:calc(-18px - env(safe-area-inset-bottom));background:#fff;margin:16px -16px calc(-18px - env(safe-area-inset-bottom));padding:12px 16px calc(12px + env(safe-area-inset-bottom));border-top:1px solid var(--line2)}
  .modal .foot{flex-wrap:wrap}
  .modal .foot .btn{flex:1}
  .modal .foot .sp{display:none}
  .modal .foot .btn.primary,.modal .foot .btn.ok,.modal .foot .btn.wa{order:-1;flex-basis:100%}
  @keyframes up{from{transform:translateY(40px);opacity:.4}}
  /* tables become cards */
  table.t.resp thead{display:none}
  table.t.resp,table.t.resp tbody,table.t.resp tr,table.t.resp td{display:block;width:100%}
  table.t.resp tr{border:1px solid var(--line);border-radius:14px;padding:6px 12px;margin-bottom:10px;background:#fff}
  table.t.resp td{border:0;padding:6px 0;display:flex;gap:10px;justify-content:space-between;align-items:center;text-align:end}
  table.t.resp td:before{content:attr(data-l);color:var(--muted);font-size:12px;font-weight:700;text-align:start;flex:none}
  table.t.resp td[data-l=""]:before{display:none}
  table.t.resp td:first-child{font-size:15px}
  table.t.resp td.row{justify-content:flex-end}
  .tbl-wrap{overflow:visible}
}
@media (max-width:560px){
  .g2,.g3,.g4{grid-template-columns:1fr}
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
  .kpi{padding:12px;flex-direction:column;gap:8px}
  .kpi .ic{width:34px;height:34px;font-size:15px;border-radius:10px}
  .kpi .n{font-size:18px}
  .kv{grid-template-columns:1fr}
  .claims{grid-template-columns:1fr}
  .card{padding:14px}
  .callbar .btn{min-width:0}
  .agentbar>.btn{width:100%}
  .ab-it{flex:1 1 calc(50% - 10px)}
  .ab-title{width:100%}
  .prow{grid-template-columns:1fr 1fr;padding:10px;border:1px solid var(--line);border-radius:12px}
  .prow [data-k=label]{grid-column:1/-1}
  .timer{margin-inline-end:30px;padding:5px 9px}
  .card .row>.in,.card .row>select.in{max-width:none!important;flex:1 1 100%}
  .seg{display:flex}
  .seg button{flex:1;justify-content:center;padding:8px 8px}
}
@media print{.side,.mtop,.bnav,.tabs,#actions{display:none!important}.main{padding:0}.card{box-shadow:none}}

.kvrow{display:grid;grid-template-columns:200px 1fr;gap:12px;padding:9px 0;border-bottom:1px solid var(--line);align-items:start}.kvrow>span{padding-top:2px}@media (max-width:600px){.kvrow{grid-template-columns:1fr;gap:3px}}.in.sm{padding:6px 10px;font-size:13px;min-height:0}
/* staff & permissions */
.st-bar{display:flex;gap:12px;align-items:center;flex-wrap:wrap;padding:12px;margin-bottom:14px}
.st-search{position:relative;flex:1 1 260px}.st-search i{position:absolute;inset-inline-start:13px;top:50%;transform:translateY(-50%);color:var(--muted)}.st-search .in{padding-inline-start:38px}
.st-bar .seg .cnt{font-size:11px;background:rgba(10,42,74,.08);border-radius:var(--pill);padding:1px 7px;font-weight:800}
.st-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:12px}
.st-card{display:flex;flex-direction:column;gap:10px;padding:16px}.st-card.off{opacity:.62}
.st-top{display:flex;gap:12px;align-items:flex-start}.st-who{flex:1;min-width:0}.st-who b{font-size:15.5px}
.st-av{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;background:var(--teal-l);color:var(--teal-d);font-weight:800;font-size:18px;flex:none}.st-av.admin{background:var(--navy);color:#fff}
.st-roles{display:grid;gap:6px;border-top:1px solid var(--line2);padding-top:10px;flex:1}
.st-scope{display:flex;flex-wrap:wrap;gap:5px;align-items:center}
.st-where{font-size:12px;font-weight:800;color:var(--navy2);margin-inline-end:4px}.st-where.all{color:var(--teal-d)}.st-where:after{content:":"}
.st-acts{gap:6px;flex-wrap:wrap}
.st-ed-h{display:flex;gap:10px;align-items:center;margin-bottom:6px}
.st-block{border:1px solid var(--line);border-radius:var(--r);padding:12px 14px;margin-bottom:10px;background:#fbfdfe}
.st-block[data-scope="0"]{border-color:#a5e6ef;background:var(--teal-xl)}
.st-block-h{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:6px}.st-block-h b{font-size:15px}.st-block-h .btn{margin-inline-start:auto}
.st-group{margin-top:8px}.st-group-h{font-size:12px;font-weight:800;color:var(--muted);margin-bottom:6px}
.st-roles-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:8px}
.st-role{display:flex;gap:10px;align-items:flex-start;padding:10px;border:1px solid var(--line);border-radius:var(--r-sm);background:#fff;cursor:pointer;transition:border-color .15s,background .15s}
.st-role:hover{border-color:#b7dfe6}.st-role>span:last-child{display:flex;flex-direction:column;gap:2px;min-width:0}.st-role b{font-size:14px}
.st-role:has(input:checked){border-color:var(--teal);background:var(--teal-xl)}
.st-inh{display:none;font-size:11.5px;font-weight:700;color:var(--teal-d)}.st-role.inh{opacity:.7;cursor:default}.st-role.inh .st-inh{display:block}.st-role.inh .switch span{background:var(--teal);opacity:.55}.st-role.inh .switch span:before{transform:translateX(20px)}
[dir=rtl] .st-role.inh .switch span:before{transform:translateX(-20px)}
.st-addscope{gap:8px;margin-top:4px}.st-addscope .in{max-width:340px}
.dim{opacity:.4;pointer-events:none}
@media (max-width:640px){.st-list{grid-template-columns:1fr}.st-roles-grid{grid-template-columns:1fr}.st-addscope .in{max-width:none}.st-bar .seg{width:100%;overflow-x:auto;flex-wrap:nowrap}}
/* call-center lists under the Call center role */
.cc-lists{display:flex;flex-wrap:wrap;gap:4px 14px;margin-top:6px;padding-top:6px;border-top:1px dashed var(--line,#e5e7eb)}
.cc-lists label{margin:0;font-weight:500}
/* «مساحتي» */
a.kpi{color:inherit;text-decoration:none}a.kpi:hover{border-color:var(--teal)}